What Do You Buy When No One’s Watching? The Effect of Self-Service Checkouts on the Composition of Sales in Retail. (working paper)

Buying items that are unhealthy or are of a private nature may carry a stigma and cause embarrassment. I analyze whether the anonymity provided by self-service checkouts changes customers’ shopping patterns in grocery stores. I look at a natural experiment where two stores in a grocery-chain implement self-service checkouts. Using a triple difference estimator, comparing …

Continue Reading